Terms & Conditions

Welcome to Gescoot.com. By accessing and using our website, you agree to comply with the following terms and conditions.

1. General

• Gescoot.com provides electric scooter products and related services.

• By placing an order, you confirm that you are legally capable of entering into binding contracts.

2. Products & Pricing

• All product descriptions and prices are subject to change without prior notice.

• We strive to ensure accuracy, but errors in pricing or descriptions may occur.

• In case of an error, we reserve the right to cancel or refuse any order.

3. Orders & Payments

• Orders are processed only after full payment is received.

• We accept secure international payment methods.

• Gescoot.com reserves the right to cancel suspicious or fraudulent transactions.

4. Shipping

• Shipping is handled according to our Shipping & Delivery Policy.

• Delivery times are estimates and not guaranteed.

5. Limitation of Liability

• Gescoot.com is not liable for indirect, incidental, or consequential damages arising from product use.

6. Intellectual Property

• All content on this website (logos, images, text) is the property of Gescoot.com and may not be used without permission.

7. Governing Law

• These terms are governed by the laws of Indonesia.

2. Refund & Return Policy

Refund & Return Policy

At Gescoot.com, customer satisfaction is our priority. Please review our return and refund policy below.

1. Return Eligibility

• Returns are accepted within 7 days after the product is delivered.

• Items must be:

  • Unused

  • In original packaging

  • In the same condition as received

2. Non-Returnable Items

• Used or damaged products (not caused by shipping)

• Products without original packaging

• Clearance or discounted items (if stated)

3. Refund Process

• Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–10 business days

• Refunds will be issued via the original payment method.

4. Return Shipping

• Customers are responsible for return shipping costs unless:

  • The item is defective

  • The wrong item was sent

5. Damaged or Defective Products

• If your item arrives damaged or defective:

  • Contact us within 48 hours

  • Provide photos/videos as evidence

• We will offer:

  • Replacement, or

  • Full refund

6. Order Cancellation

• Orders can be canceled within 24 hours after payment.

• After shipment, cancellation is no longer possible.