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At Gescoot.com, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, please review our return policy below.
Customers may request a return within 30 days after the product is delivered.
To be eligible for a return, the item must be:
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Returned items must be inspected and approved by our support team before a refund is issued.
We do not accept returns for:
To initiate a return, please contact our support team:
Email: [email protected]
Phone / WhatsApp: +6285167387739
Please include:
Our team will review your request within 1–2 business days.
If your return request is approved, we will provide return instructions and shipping details. Please do not send any item back before receiving return approval from our support team.
Customers are responsible for return shipping costs unless:
We recommend using a trackable shipping service. Gescoot.com is not responsible for returned items that are lost or damaged during return shipping.
Once the returned item is received and inspected:
If the returned item does not meet our return eligibility requirements, the refund may be denied or reduced.
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
After review, we may offer one of the following solutions:
Orders can be canceled within 24 hours after payment, as long as the order has not been processed or shipped.
Once the order has been shipped, cancellation is no longer possible. You may request a return after delivery if the item meets our return eligibility requirements.
If you have not received your refund after approval:
Electric scooters, e-bikes, and electric unicycles sold on Gescoot.com are intended for personal recreational use. Local laws, age requirements, helmet rules, and riding restrictions may vary by location. Customers are responsible for checking and following local regulations before using the product.
Products damaged due to misuse, unsafe riding, accidents, unauthorized modification, or failure to follow local laws are not eligible for return or refund.
For return and refund inquiries, please contact us:
Website: https://gescoot.com
Email: [email protected]
Phone / WhatsApp: +6285167387739
Business Address:
GeScooter
Jl. Jend. Sudirman Kav 52-53
Senayan, Kec. Kebayoran Baru
Jakarta, Daerah Khusus Ibukota Jakarta 12190
Indonesia
Support Hours:
Monday – Friday, 09:00 – 18:00 GMT+7
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