Return Policy

At Gescoot.com, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return policy below.

1. Return Eligibility

• Customers may request a return within 7 days after the product is delivered.

• To be eligible for a return, the item must be:

  • Unused and not ridden

  • In original condition

  • In its original packaging (including accessories, manuals, and box)

• Proof of purchase (order confirmation or invoice) is required.

2. Non-Returnable Items

We do not accept returns for:

• Products that have been used, damaged, or modified by the customer

• Items without original packaging

• Products damaged due to improper use or handling

• Clearance or promotional items (if stated as non-returnable)

3. Return Process

To initiate a return:

1. Contact our support team at [email protected] or WhatsApp +62 812-8060-80

2. Provide:

   • Order number

   • Reason for return

   • Photos or videos (if applicable)

3. Our team will review your request within 1–2 business days

4. If approved, we will provide return instructions and shipping details

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless:

  • The item is defective

  • The wrong product was sent

• We recommend using a trackable shipping service, as Gescoot.com is not responsible for lost return shipments.

5. Refund Policy

• Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days

• Refunds will be issued via the original payment method

• Shipping fees are non-refundable, unless the return is due to our error

6. Damaged or Defective Items

If your electric scooter arrives damaged or defective:

• Contact us within 48 hours of delivery

• Provide clear photo/video evidence

• We will offer:

  • Replacement unit, or

  • Full refund (including shipping, if applicable)

7. Order Cancellation

• Orders can be canceled within 24 hours after payment

• Once the order has been shipped, cancellation is no longer possible

8. Late or Missing Refunds

If you have not received your refund:

• First, check your bank account again

• Contact your payment provider (processing time may vary)

• If the issue persists, contact us at [email protected]

9. Contact Information

For return and refund inquiries:

Website: www.gescoot.com
Email: [email protected]
WhatsApp: +62 812-8060-80

Address:
Jl. Jend. Sudirman Kav 52-53,
Senayan, Kec. Kebayoran Baru,
Jakarta, Daerah Khusus Ibukota Jakarta 12190
Indonesia