Shipping & Delivery Policy

At Gescoot.com, we are committed to delivering your electric scooter orders quickly, safely, and efficiently. Please review our shipping and delivery policy below:

1. Order Processing Time

• All orders are processed within 1–3 business days (Monday – Friday) after payment confirmation.

• Orders placed on weekends (Saturday – Sunday) or public holidays will be processed on the next business day.

• Order Cut-off Time: 06:00 PM (GMT +7 / Jakarta Time).

• Once your order has been processed, it will be prepared for shipment immediately.

2. Shipping Methods & Estimated Delivery Time

We provide both domestic and international shipping for our electric scooter products.

Shipping Partners: DHL, FedEx, UPS, and trusted local couriers.

Estimated Delivery Time:

• Express Shipping: 3–5 business days

• Standard Shipping: 5–10 business days

Delivery times may vary depending on the destination, customs clearance, and courier conditions.

Customers may choose their preferred shipping method during checkout (if available).

3. Shipping Costs

• Shipping fees are automatically calculated at checkout based on:

  • Destination country

  • Package weight and dimensions

  • Selected shipping method

• Full transparency: All shipping costs will be clearly displayed before payment.

• We do not charge hidden handling fees.

• Free Shipping Offer:
  Free shipping may be available during promotional periods or for orders above a specified minimum value.

4. Customs, Duties & Taxes

• International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country.

• These charges are the sole responsibility of the customer.

• Gescoot.com has no control over these fees and cannot estimate the exact amount.

5. Order Tracking

• Once your order has been shipped, you will receive a Shipping Confirmation Email containing:

  • Tracking number

  • Courier service details

  • Tracking link

You can monitor your shipment status in real-time through the courier’s website.

6. Shipping Delays & Issues

While we strive to deliver your order on time, Gescoot.com is not responsible for delays caused by:

• Customs clearance procedures

• Natural disasters or extreme weather conditions

• Courier service disruptions

• Incorrect or incomplete shipping information provided by the customer

If any issue occurs, our support team will assist you in resolving it as quickly as possible.

7. Damaged or Lost Packages

• If your order arrives damaged or is lost during transit, please contact us within 48 hours after delivery confirmation.

• We will coordinate with the shipping carrier to investigate and provide a suitable resolution.

8. Contact Information

For any shipping or delivery inquiries, please contact us:

Website: www.gescoot.com
Email: [email protected]
WhatsApp: +62 812-8060-80
Address:
Jl. Jend. Sudirman Kav 52-53,
Senayan, Kec. Kebayoran Baru,
Jakarta, Daerah Khusus Ibukota Jakarta 12190
Indonesia